The Central Grievance Redressal and Monitoring System (CGRMS) is an online, web-enabled platform designed to address grievances related to the Ayushman Bharat - Pradhan Mantri Jan Arogya Yojana. CGRMS allows aggrieved parties to submit their grievances from anywhere, at any time (24x7). This multi-tier system, involving District, State, and National level officers and committees, scrutinizes and takes action to ensure prompt resolution of grievances based on the principles of natural justice, while ensuring that cashless access to timely and quality care remains uncompromised.